The reason we started The WordPress Helpers, if we could boil it down to just one, was to make understanding WordPress easier. That means different things to different people.
One group you rarely hear from is people who started out self-hosting their WordPress sites using the software from wordpress.org, and have decided it’s time to move to wordpress.com. We see WordPress.com-to-WordPress.org migrations all the time, but moving from WordPress.org to WordPress.com seems to be a pretty rare occurrence.
This weekend one person took to the WordPress.com forums to ask for help. But the response he received, while accurate and direct, was … painful. Without picking on Josh Root too much (and acknowledging that the person with the question was rude about it), the “official answer” about moving from WordPress.org to WordPress.com—from a WordPress representative—might as well have been “pound salt”.
OK, so there’s a customer service problem here, regardless of the fact that what the WordPress.com representative said was true not just of WordPress managed hosting but most managed hosting; your choices are limited. But it’s still … weird.
Why? WordPress/Automattic will help you take your WordPress.com site away from them (and perhaps give up revenue in the process), but they have no easy way to bring you into the fold. It’s just odd, isn’t it?
The nature of managed hosting is that those who use it need to play by the rules
Because that’s true, this isn’t a matter of picking on Automattic for their practices, nor, again, on Josh Root for his direct-but-inelegant response. It’s about the fact that people don’t “get it”.
Sometimes, “experts” need to act more like “people”—and think like them, too.
Not too much to ask for, right?
Regardless, though, what Mr. Root says is correct; there is no path for moving from WordPress.org to WordPress.com. And that, friends, is why we’re here.